Payment and Refund Policy

Last updated: 23 September 2026.

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all services offered by redlightzo, including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It governs payments made by customers in the United Kingdom for bookings, subscriptions, and one-off service engagements. The policy explains how payments are processed, when contracts are formed, and the circumstances under which refunds may be available.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for overtime, equipment hire, travel expenses beyond the initial quote, or urgent turnaround requests. Customers receive a detailed breakdown before confirming any order so that total costs are transparent.

Accepted Payment Methods, Authorisation and Security

redlightzo accepts bank transfers, major credit and debit cards, and approved electronic payment platforms. Payment is authorised at the time of booking or upon receipt of invoice. All transactions are processed through secure third-party providers that comply with PCI DSS standards. Card details are never stored on our systems.

Order Confirmation and Contract Formation

A binding contract is formed once redlightzo issues written confirmation of the booking or service request and receives the required payment or deposit. Confirmation emails detail the scope of work, agreed dates, and payment terms. No work commences until the contract is confirmed in this manner.

Cancellation Rights and Applicable Periods

UK consumers have the right to cancel within 14 days of contract formation for most services, provided the service has not yet begun. For time-sensitive media feeds and live broadcasts, cancellation outside this window may incur charges to cover committed resources. Professional clients operating in a business capacity may have different cancellation terms set out in their individual contracts.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where services have not been delivered or where a cancellation falls within statutory rights. Non-refundable items typically include deposits for confirmed bookings, custom equipment preparation, and any digital content already supplied. Promotional offers and prepaid subscription periods are generally non-refundable once the service period has started.

Step-by-Step Procedure to Request a Refund

To request a refund, contact redlightzo in writing via the contact form on the website or by email to [email protected]. Provide the booking reference, date of service, and a clear explanation of the reason for the request. Supporting documentation such as confirmation emails should be attached where relevant.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed within ten working days. redlightzo assesses eligibility against this policy and any applicable contract terms. Customers are notified of the decision by email, including reasons if the request is declined. Approved refunds proceed to processing without further action from the customer.

Refund Method, Processing Time and Receipt of Funds

Refunds are returned using the original payment method wherever possible. Bank transfers and card refunds typically reach the customer within five to ten working days, though some card issuers may require additional time. redlightzo provides a reference number for tracking once processing begins.

Special Rules for Digital Content, Subscriptions and Services

Digital deliverables such as recorded feeds or live signal access are treated as digital content. Once download or access has occurred, refunds are limited to cases of technical failure on our side. Subscription services may be paused or cancelled at the end of the current billing period, but mid-period refunds are not provided except where required by law.

Failed Payments, Duplicate Charges and Suspected Fraud

Failed payments must be resolved within seven days to avoid automatic cancellation of the booking. Duplicate charges are investigated promptly and corrected upon verification. Any suspected fraudulent activity results in immediate account review and may be reported to the relevant authorities while preserving customer funds until resolution.

Mandatory Consumer Rights

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. Customers retain the right to complain to the relevant ombudsman or pursue claims through the courts if they believe their rights have been infringed.

Contact Route, Policy Changes and Last Updated Date

Queries about this policy should be directed to [email protected] or via the contact form. redlightzo may update the policy to reflect changes in law or business practice. The current version date appears at the top of this page. Continued use of services after an update constitutes acceptance of the revised terms.